These purchase and sale conditions (hereinafter referred to as the Conditions) of Stolz OÜ, registry code 11450545 (hereinafter referred to as STOLZ) shall apply to all persons (hereinafter referred to as the Purchaser) who buy goods or order services via the e-store of STOLZ (hereinafter the E-store).
STOLZ shall be entitled to amend or supplement the Conditions and price list without any advance notice. These amendments and supplementations shall be announced on the web-page stolz.ee and they shall enter into force as of being published.
All personal data disclosed in the course of visiting the STOLZ e-store and making purchases shall be confidential. By entering the information in the e-shop, STOLZ gives the right to collect and process the personal data of the Purchaser (name of the company, name, contact phone number, address of delivery and/or registration, e-mail address etc) and forward the Purchaser’s personal data to the person conducting the delivery. An encrypted data communication channel with the bank ensures the safety of the Purchaser’s personal data and bank requisites; STOLZ has no access to them.
STOLZ has the right to use the Purchaser’s delivery and/or registration address for forwarding advertisements and other information about its products and services.
In addition to the present conditions, legal relations arising when buying from the e-shop shall be regulated by the Law of Obligations Act (hereinafter LOA), the Consumer Protection Act (hereinafter CPA), and other legislation applicable in the Republic of Estonia.
E-shop checkout process
The Purchaser adds a desired item to the shopping cart.
The Purchaser shall press «Confirm the Order» or the button showing the contents of the shopping cart on a product page for checkout.
The Purchaser shall check the products and quantities added to the shopping cart. If the contents of the shopping cart have been verified, the Purchaser shall press the «Confirm order» button.
The Purchaser makes a choice between two types of e-shop users. It is not required to make an account with the e-shop. You can place orders in both registered or unregistered ways. Being registered and logged in while purchasing from the e-shop might give benefits according to ongoing campaigns and/or negotiated prices with business clients.
The Purchaser shall fill in the contact data and/or delivery information columns with great care as speedy and smooth delivery of purchased goods and later solving of claims depends on accuracy of the submitted data.
The Purchaser shall make a choice about the delivery methods of their goods. STOLZ shall offer the following ways of delivery:
Purchased goods shall be delivered to the desired address of the Purchaser via a courier;
The Purchaser shall order the goods to the parcel terminal of SmartPOST or Omniva.
The Purchaser shall pick a method to pay for their goods. STOLZ shall offer the following ways to pay for the goods:
Via internet bank links (Swedbank, SEB, Nordea bank as well as Mastercard and Visa credit cards);
Paying according to the invoice, which is divided into prepayment within 3 days or payment on the basis of an invoice for contractual businesses according to the specified payment deadline. Orders made in the e-shop with prepayment by the Purchaser shall be handled starting from the moment the payment is received during workdays 08:00-18:00. Orders confirmed after 15:00 shall be handled during the following workday depending on the work volume. That also applies if self-pickup delivery was chosen.
Orders made in the e-shop by the contractual Purchaser shall be handled starting from the moment the payment is received during workdays 08:00-18:00. Orders confirmed after 15:00 shall be handled during the following workday depending on the work volume. This also applies if self-pickup delivery was chosen.
Withdrawing from the sales contract and returning the goods
STOLZ shall be entitled to withdraw from the sales contract concluded via the E-store without any sanctions and to not provide the service or deliver the ordered goods in the following cases:
The goods are out of stock.
The price or characteristics of the goods have been incorrectly displayed in the E-store due to a system error of the E-store.
If STOLZ cannot fulfil an order submitted in the E-store, the Purchaser shall be notified in 2 working days via the contact phone or e-mail submitted with the order. The advance payment made by the Purchaser shall be returned in 3 working days, unless there is some other agreement with the Purchaser.
If the goods do not comply with requirements or are deficient, the Purchaser shall be entitled to demand that STOLZ exchanges these goods for goods that comply with requirements and/or have no deficiencies, or to withdraw from the sales contract and return the goods that do not meet the requirements at the expense of STOLZ. Purchased goods cannot be returned if they have been prepared considering the personal needs of the Purchaser and pursuant to the conditions submitted by the Purchaser.
STOLZ shall not be liable for deficiencies of the goods that have been caused by:
- Unpurposeful use and/or maintenance.
- Natural wear and tear during ordinary use.
- Damages wilfully or accidentally caused by the Purchaser.
- Maintenance or repairs by an unauthorised person.
- Upon selling something to a consumer, the corresponding provisions of the Law of Obligations Act shall apply to the withdrawal from the sales contract and the return of a product not compliant with the requirements. The Purchaser shall also have the right to examine the goods in 14 days and withdraw from the sales contract in 14 days as of the delivery of the goods.
Upon withdrawing from the sales contract, an application shall be sent to the e-mail address of STOLZ email@example.com within 14 days. The application shall include information on the returned goods, the reason for returning them, order number and the bank account to which the money should be returned.
The returned goods shall be complete (include all items that were in the product package) and cannot be damaged or used. If the goods have been purchased during a campaign where some other product has been added to the purchased product, the Purchaser shall return all products (i.e. the whole set received).
Upon withdrawing from the sales contract, STOLZ shall be entitled to leave the transport costs of the returned goods to be paid by the Purchaser and to deduct it from the sum to be refunded. The sum paid for the goods (except the delivery costs of the goods) shall be returned to the Purchaser’s bank account in 30 days as of the receipt of the notice of withdrawal from the contract at the latest, provided that the returned goods have reached STOLZ.
When returning the goods that did not meet the requirements, the sum paid for the goods and the cost of the transport for returning them shall be transferred to the bank account submitted by the Purchaser in 30 days as of receiving the notice of withdrawing from the order at the latest, provided that the returned goods have reached STOLZ.
If after returning the goods, the inspection of the state of the goods carried out by STOLZ has revealed that the goods returned have been used or their state has deteriorated, the Purchaser shall compensate for the decrease in the value of the goods. STOLZ may submit a relevant claim in 30 days as of the product being returned and the Purchaser shall be obliged to compensate for the decrease in the value of the product.
If the Purchaser does not agree with the decrease in value indicated in the set-off notice, the Purchaser shall be entitled to involve an independent expert to specify the decrease in the value of the product. Expenses related to the expert appraisal shall be split between the Purchaser and STOLZ, except if the standpoint of one party turns out to be clearly unjustified. In such a case, the expenses related to the expert appraisal shall be incurred by the party whose standpoint turned out to be clearly unjustified.
If an additional seller’s or producer’s guarantee has been given to the goods, the corresponding conditions shall be provided in writing beside the product in the E-store and are to be applied pursuant to the conditions.
STOLZ shall be liable to the Purchaser and the Purchaser shall be liable to STOLZ for damages caused to the other party by breaching these Conditions in the cases and extent provided in the legislation valid in the Republic of Estonia.
STOLZ shall not be liable for damages caused to the Purchaser or a delay in delivering the product if the damage or delay in delivery of the product has been caused by circumstances beyond the control of STOLZ (including a delay in the delivery of goods due to a third person) and the occurrence of which could not have been foreseen (force majeure).
Disputes having arisen between STOLZ and the Purchaser in the course of purchasing products from the E-store shall be settled through negotiations. If an agreement is not reached, the Purchaser can turn to Harju County Court for the protection of their rights.